FAQs
Questions
- Q1. How do I register online?
- Q2. How do I find a particular course?
- Q3. How can I find out what my PIN number is?
- Q4. How can I find out where I am on the waitlist?
- Q5. What are your refund policies?
- Q6. Where can I find the schedules for public swim, public skate, and fitness classes?
- Q7. Where are you located?
- Q8. What are your facility hours?
- Q9. What are your drop-in and public admission prices?
- Q10. What is Playcard?
- Q11. Who are the current Playcard partners and what discounts do they offer?
- Q12. How do I book a meeting room, gym, arena or pool?
- Q13. How do I book a tennis, racquetball or squash court?
- Q14. How do I book a playing field?
- Q15. How can I find out if the playing fields are open?
- Q16. How do I book a picnic or a sports tournament?
- Q17. How do I book a private birthday party?
- Q18. What special events are coming up?
- Q19. Can I apply for financial assistance?
Answers to your Top Queries
Q1. How do I register online?
Everyone can search for programs online, but you must have a Playcard and your family's Personal Identification Number (PIN) to register online. Visit your local Centre to obtain your FREE Playcard and PIN.
Follow these easy steps:
- From the home page, click on the big arrow to eReg in the top right-hand corner.
- Click on the 'My Basket' tab.
- Enter your family PIN and Playcard number.
- Under the 'Activities' tab, search for the programs you want to register for.
- When you find a desired course, click on the 'Add' button to put it into your basket. If there is no 'Add' button visible, this course is either not available for Internet registration or is full (in which case, you can be waitlisted).
- After you've added all the courses you want to your basket, click on the 'My Basket' tab to review your selection.
- Proceed to the 'Checkout' to make your payment with VISA® or MasterCard®.
- Print your receipt before you exit eReg.
Q2. How do I find a particular course?
Use the 'Find a Program' search feature on the right-hand side of this page. Select the relevant category. You can also search programs using the eReg system. Click on the eReg button on the top right of this page, then select the 'Activities' tab and begin your search.
Q3. How can I find out what my PIN number is?
You can check any of your previous registration receipts, or visit any Centre and show your picture ID to a cashier. If you supplied us with your email address when you set up your Playcard account, you can email us at info@northvanrec.com from that same email address and we will reply with your PIN. Canadian privacy legislation will not allow the Recreation Commission to supply Playcard or PIN numbers over the phone.
Q4. How can I find out where I am on the waitlist?
Either call 604-983-6388 or visit your local Centre. If you supplied us with your email address when you set up your Playcard account, you can also email us at info@northvanrec.com from that same email address and we will respond with your waitlist status.
Q5. What are your refund policies?
You can review all our refund and withdrawal policies here.
Q6. Where can I find the schedules for public swim, public skate, and fitness classes?
You can access our current and holiday schedules using the "Schedules" feature on the right-hand side of this page. Just select the schedule you want from the drop-down menu.
Q7. Where are you located?
We have Centres and Community Centres throughout North Vancouver. Check out our indoor facilities, playing fields and outdoor facilities.
Q8. What are your facility hours?
You can call 604-983-6444 to hear pre-recorded messages of our current facility hours.
Q9. What are your drop-in and public admission prices?
Single fitness drop-in prices (including GST) are $5.80 for adults, $4.60 for students (15-18 and 19-24 with ID) and seniors (65+), and $2.70 for children under 14.
Admission prices to public swim or skate sessions are $5.00 for adults, $3.25 for students and seniors, and $2.60 for children. Children under 3 years old can access public swim and skate sessions for FREE.
Q10. What is Playcard?
Playcard is your FREE passport to Recreation Commission programs and activities, as well as your fitness membership ID card. You can use your Playcard to receive instant discounts at participating Playcard retail partners, to register online for our programs, and to Pay with Points for your next North Vancouver Recreation Commission purchase.
Q11. Who are the current Playcard partners and what discounts do they offer?
Our partners change frequently. Review a complete list of our current Playcard partners and discounts here, and remember to show your Playcard when you shop.
Q12. How do I book a meeting room, gym, arena or pool?
Review our use and booking policies before you request a booking. You can also call look at our list of contact numbers to make a booking and obtain more information. We also accept faxed booking requests at 604-983-6335.
Q13. How do I book a tennis, racquetball or squash court?
To book an indoor tennis court at Grant Connell Tennis Centre, call 604-983-6483. To book a racquetball or squash court, call 604-983-6501 to reserve a court at Ron Andrews Centre or 604-983-6301 for Delbrook courts.
Q14. How do I book a playing field?
Fill out and submit our online Parks & Playing Field Application or call 604-983-6318 if you need more information. We also accept faxed booking requests at 604-983-6335.
Q15. How can I find out if the playing fields are open?
Call 604-983-6444 (local 503) to find out field status. For weekend bookings, call this number by 12 noon on Friday to check the status of the playing fields for the upcoming weekend.
NOTE: This line will be updated during the weekend with new field information received from the City and District's Parks crews.
Q16. How do I book a picnic or a sports tournament?
You can request a sports tournament booking online or call 604-983-6318 to discuss your group's specific needs, availability of a suitable space, and to make a booking.
For picnics, review our park use policies and before you make a booking. For tournaments, review our field use policies.
Q17. How do I book a private birthday party?
If you want to book a birthday party package (as advertised in the Leisure Guide), call 604-987-Play (7529). Don't forget to ask about the additional options available at that facility (snack or food packages, inflatable castles, loot bags, decorations, a fun leader, and a theme). If you want to book a room for a private child, youth or adult party, call 604-983-6452.
Q18. What special events are coming up?
Check out our Special Events Calendar
Q19. Can I apply for financial assistance?
The Recreation Commission assists North Vancouver residents in need to participate in Centre programs. For more information, review our Financial Assistance section. Call 604-987-Play (7529) to book an appointment to apply.
